This informative writing shares Shri Vikas Bagaria, the Founder and CEO of Pee Safe, his expert advice on achieving and maintaining operational excellence for an organisation's growth. Pee Safe is a company that offers a wide range of products specifically designed for women to sanitise public washrooms before use, thereby ensuring their safety. The inspiration behind these products came from Bagaria's wife, who unfortunately suffered from a UTI after using a public washroom while travelling. This experience was a turning point for Bagaria, as he realised the serious issue women face while using public toilets. He made it his mission to introduce these innovative products to prevent infections among women and provide them with a sense of security and comfort while using public washrooms.
How to weave the threads of operational excellence into the tapestry of your business
Achieving operational excellence is a crucial element for any successful business. Shri Vikas Bagaria, a business expert, emphasises the importance of having a reliable and efficient team that can take ownership of their tasks. The division of labor and the assignment of tasks to different departments is a critical aspect of any business operation. When employees take ownership of their work, they become more motivated and efficient in their tasks, and the business owner can avoid being overwhelmed with the workload.
As an example, Mr. Bagaria cites his accounts department, where the head of the department has complete ownership of his work, and Mr. Bagaria never interferes. They have established a process for making all payments on Mondays and Fridays, and he approves bills when they come to him in the morning. This approach has helped to streamline the department's work and improve efficiency.
To achieve cost-effectiveness and technical soundness in purchasing products or machines for the organisation, it is important to obtain three to four quotations from different suppliers. This approach helps in making an informed decision based on the most cost-effective and technically sound option.
The development team should have a clear understanding of the organisation's vision, which allows them to take ownership of their work and work towards fulfilling the organisation's goals. Once a task has been assigned, employees should update their employer on their progress without being prompted. This approach helps to keep everyone on the same page and avoid any confusion or delays.
Mr. Bagaria advises business owners to maintain a strong review process and avoid micromanaging their employees. Trusting the team that has been hired to complete the work is crucial and helps to build a healthy working environment. A good organisation is one where the teams are working towards a collective vision while following a Standard Operating Procedure (SOP).
To achieve operational excellence, it is crucial to provide the necessary tools and resources for automation to the team. Compliance is also essential to any organisation, and it is important to stay updated with any changes made by the government. Business owners should also be aware of the dates for filing taxes, even if the team is responsible for filing the return.
In order to achieve the highest level of operational excellence within an organisation, it is imperative to prioritise the development of strong relationships with investors, a clear and achievable vision for the future, and effective communication strategies. However, it is equally important to trust and empower the employees who have been carefully selected to carry out the necessary work. By following these guidelines and delegating authority, businesses can attain great success and foster a healthy, productive working environment.
One particularly effective strategy for building operational efficiency is to adopt the maker-checker model, which involves having one individual create a project or task, and then having another individual review and approve it before it moves forward. This method ensures that all work is thoroughly checked and verified before it is implemented, which can help to prevent costly errors and reduce the risk of unsatisfactory outcomes.
In addition to these strategies, it is also important to cultivate a culture of continuous improvement, where employees are encouraged to share their ideas and feedback on how to improve processes and procedures. By providing employees with the opportunity to contribute to the development and implementation of new ideas, businesses can tap into the collective knowledge of their workforce and create a more collaborative and innovative environment. Ultimately, by focusing on these key elements, businesses can achieve operational excellence and drive long-term success.